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Employee Experience Survey

Bespoke Research on Your Employees' Opinions







Data Collection



Questionnaire Content


Organisations that treat employees the way they treat customers understand what customer experience and people power are all about. The question is how can leaders set about improving this? An excellent first step is to use an employee survey like the HKIHRM Employee Experience Survey™ (EES) to determine how employees feel about the organisation, their leaders and the opportunities for improvement.


The HKIHRM EES Questionnaire is designed to gather employees' perceptions about different aspects of your organisation quickly and in a simple way. Such information provides an important health check for companies, as well as a barometer of progress for human resource management. 


There are significant in benefits in appointing an independent third party service provider.                  

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1. Assuring anonymity of responses by means of confidential administrative procedures

2. Encouraging employee participation and candid response about the company

3. Enhancing survey credibility

4. Providing comparative data for benchmarking with the market norm

Format of survey

Data Collection

Printed questionnaire

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- No computer is required

- Lead to the belief that employees may be more honest on printed survey

- With onsite briefing to boost up the response rate 

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Employees without company email account, such as front-line, retail-shop

Download sample paper questionnaire

Online questionnaire

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- Access online survey at 7x24hours without regional restriction

- Provide a more convenient and environment-friendly way of conducting the survey

- Allow employees to maintain their anonymity

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Employees with individual company email account

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Go online sample questionnaire

Language of survey

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- English

- Traditional Chinese

- Simplified Chinese

Que content

Questionnaire content


The standard questionnaire contains 70 standard statements and is designed to enable bi-variate assessment. As such, each statement is assessed in terms of its: 


(1) Importance to "me" as an employee; and

(2) Company's current performance

The 70 statements can be categorized into 14 dimensions.

  • Company Mission and Leadership

  • Corporate Culture

  • Quality Principles & Practices

  • Innovation & Change

  • Performance Management

  • Climate

  • Role Clarity

  • Communication

  • Compensation & Benefits

  • Recognition & Rewards

  • Management Style

  • Teamwork & Co-operation

  • Training & Development

  • Working Conditions

(Tailored questions can be added according to the company's need) 

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EES features

Employee Experience Survey features

Benchmarking with HKIHRM EES Norm

One of the objectives of this exercise is to provide companies conducting EES an opportunity to compare their results with those obtained by other companies in the HKIHRM database. For benchmarking purposes, HKIHRM will share these other companies' "Norm" and "Best in Class" scores for the 14 categories.

Grid chart

This chart presents a comprehensive picture of your organisation's unique strengths and weaknesses.

Employee Satisfaction Index

EES produces a percentage index as a weighted score of performance against "importance to me" and "company's current performance" for the 14 dimensions covered by the HKIHRM model.

Scope of standard services

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Setup online platform / paper questionnaire

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Collect data

Analyse & code data

Write report

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Additional services

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On site briefing

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Client presentation

(onsite / virtual)

Professional advice on follow up action

Participating companies in the survey cover a variety of business sectors

  • Business Service

  • Construction

  • Education

  • Engineering

  • Financial Service

  • Hotel and Club Management

  • IT and Telecommunication

  • Manufacturing

  • NGO / Statutory body

  • Property Development

  • Restaurant

  • Retail

  • Trading

  • Transportation 

Save More  Special Offer For Members

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HKIHRM members can enjoy a special offer for subscribing to the Employee Experience Survey

Contact us

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Please contact the HKIHRM Research Team for enquiry or for arranging a presentation on EES

Tel: (852) 2881 5113   E-mail:

Image by Tawhidur R

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