Employee Experience Survey
Bespoke Research on Your Employees' Opinions
Organisations that treat employees the way they treat customers understand what customer experience and people power are all about. The question is how can leaders set about improving this? An excellent first step is to use an employee survey like the HKIHRM Employee Experience Survey™ (EES) to determine how employees feel about the organisation, their leaders and the opportunities for improvement.
The HKIHRM EES Questionnaire is designed to gather employees' perceptions about different aspects of your organisation quickly and in a simple way. Such information provides an important health check for companies, as well as a barometer of progress for human resource management.
There are significant in benefits in appointing an independent third party service provider.
1. Assuring anonymity of responses by means of confidential administrative procedures
2. Encouraging employee participation and candid response about the company
3. Enhancing survey credibility
4. Providing comparative data for benchmarking with the market norm
- No computer is required
- Lead to the belief that employees may be more honest on printed survey
- With onsite briefing to boost up the response rate
Employees without company email account, such as front-line, retail-shop
Download sample paper questionnaire
- Access online survey at 7x24hours without regional restriction
- Provide a more convenient and environment-friendly way of conducting the survey
- Allow employees to maintain their anonymity
Employees with individual company email account
Go online sample questionnaire
Language of survey
- Traditional Chinese
- Simplified Chinese
The standard questionnaire contains 70 standard statements and is designed to enable bi-variate assessment. As such, each statement is assessed in terms of its:
(1) Importance to "me" as an employee; and
(2) Company's current performance
The 70 statements can be categorized into 14 dimensions.
Company Mission and Leadership
Quality Principles & Practices
Innovation & Change
Compensation & Benefits
Recognition & Rewards
Teamwork & Co-operation
Training & Development
(Tailored questions can be added according to the company's need)
Employee Experience Survey features
Benchmarking with HKIHRM EES Norm
One of the objectives of this exercise is to provide companies conducting EES an opportunity to compare their results with those obtained by other companies in the HKIHRM database. For benchmarking purposes, HKIHRM will share these other companies' "Norm" and "Best in Class" scores for the 14 categories.
This chart presents a comprehensive picture of your organisation's unique strengths and weaknesses.
Employee Satisfaction Index
EES produces a percentage index as a weighted score of performance against "importance to me" and "company's current performance" for the 14 dimensions covered by the HKIHRM model.
Scope of standard services
Setup online platform / paper questionnaire
Analyse & code data
On site briefing
(onsite / virtual)
Professional advice on follow up action
Participating companies in the survey cover a variety of business sectors
Hotel and Club Management
IT and Telecommunication
NGO / Statutory body
Save More Special Offer For Members
HKIHRM members can enjoy a special offer for subscribing to the Employee Experience Survey
Please contact the HKIHRM Research Team for enquiry or for arranging a presentation on EES
Tel: (852) 2881 5113 E-mail:
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